KELDREN SHIPPING POLICY

Last Updated: September 13, 2026

Thank you for shopping with KELDREN. We work to process and deliver every order as efficiently as possible. Please review the following shipping terms before placing your order.

ORDER PROCESSING

Orders typically require 1–5 business days for processing before shipment. Processing times may vary during periods of high order volume, holidays, product availability changes, or circumstances outside our control.

Processing time is separate from shipping/transit time.

Once an order has entered processing or fulfillment, we may be unable to modify or cancel it.

SHIPPING & DELIVERY TIMES

Estimated delivery times are provided for convenience and are estimates only, not guarantees.

Delivery times can vary based on the destination, carrier, product availability, customs processing, weather, holidays, and other circumstances outside KELDREN's reasonable control.

KELDREN is not responsible for carrier or customs delays after an order has been transferred to the applicable shipping carrier.

Any estimated delivery date displayed on our website, during checkout, or in order communications should not be interpreted as a guaranteed delivery date.

TRACKING INFORMATION

When tracking information is available, it will be sent to the email address or other contact information provided with your order.

Tracking information may take several business days after shipment to begin displaying movement or updates.

Carrier tracking information is provided by the applicable shipping carrier. KELDREN does not control the frequency or accuracy of carrier tracking updates.

MULTIPLE PACKAGES

Orders containing multiple items may be fulfilled from different locations.

As a result, items from the same order may be shipped separately and may arrive at different times. Receiving only part of an order does not necessarily mean the remaining items are missing.

Additional tracking information may be provided for separately shipped items.

SHIPPING ADDRESS RESPONSIBILITY

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your shipping information before completing checkout.

KELDREN cannot guarantee that an address can be changed once an order has entered processing or fulfillment.

KELDREN is not responsible for orders that are delayed, returned, misdelivered, or lost because of an incorrect or incomplete address provided by the customer.

If a package is returned to sender because of an incorrect address, incomplete address, failed delivery attempt, refusal of delivery, or other customer-related delivery issue, additional shipping charges may apply if the customer requests reshipment.

DELAYED SHIPMENTS

Shipping carriers occasionally experience delays due to weather, transportation disruptions, customs, holidays, high shipping volume, or other circumstances beyond KELDREN's reasonable control.

A carrier delay does not automatically qualify an order for a refund.

If your order appears significantly delayed, please contact us and we will assist you in reviewing the available tracking information.

LOST OR MISSING PACKAGES

If tracking indicates that a package has not been delivered within a reasonable period after its expected delivery window, please contact KELDREN so we can review the shipment.

We may require customers to cooperate with carrier investigations or provide additional information before a replacement or refund can be considered.

Eligibility for a replacement or refund will be determined based on the circumstances of the shipment and applicable consumer protection laws.

PACKAGES MARKED DELIVERED

If tracking shows that your package was delivered but you cannot locate it, please first:

• Check around the delivery location.
• Check with other members of your household.
• Check with neighbors or building management where appropriate.
• Contact the shipping carrier for additional delivery information.

Please then contact KELDREN if you are still unable to locate the package.

A carrier's delivery confirmation may be considered when evaluating claims involving missing packages. Nothing in this policy limits rights you may have under applicable law.

DAMAGED OR INCORRECT ORDERS

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible.

Please include your order number and clear photographs of the product, packaging, and any damage so we can evaluate the issue.

Damaged or incorrect products will be handled in accordance with our Return & Refund Policy and applicable law.

INTERNATIONAL ORDERS, CUSTOMS & DUTIES

International shipments may be subject to customs inspections, import duties, taxes, fees, or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, customers are responsible for applicable duties, taxes, customs charges, and import fees imposed by their jurisdiction.

Customs processing may delay delivery. KELDREN does not control customs authorities and cannot guarantee customs clearance times.

Customers are responsible for complying with applicable import requirements in their destination country.

REFUSED & UNCLAIMED PACKAGES

Customers are responsible for accepting delivery of their orders.

Packages that are refused, left unclaimed, or returned because delivery could not be completed may be subject to additional shipping costs.

Original shipping charges, return shipping expenses, customs charges, or other nonrecoverable costs may be deducted from a refund where permitted by applicable law.

ORDER CANCELLATIONS

If you need to cancel an order, contact us as quickly as possible.

We will make reasonable efforts to accommodate cancellation requests, but cancellation is not guaranteed once an order has entered processing or fulfillment.

If the order has already shipped, it will generally need to be handled according to our Return & Refund Policy.

SHIPPING POLICY CHANGES

KELDREN reserves the right to update this Shipping Policy from time to time. Changes will become effective when the revised policy is posted on our website, subject to applicable law.

CONTACT US

Questions regarding your order or shipment can be directed to:

KELDREN Customer Support
support@keldren.com