Refund policy
KELDREN RETURN & REFUND POLICY
We want you to be confident in your KELDREN purchase. If you're not satisfied with your order, you may request a return within 30 days of receiving your item.
Returns
To be eligible for a return, your item must be:
- In the same condition in which it was received
- Unworn and unused
- In its original packaging
- Accompanied by your receipt or proof of purchase
To request a return, contact us at support@keldren.com.
Please do not send your purchase back without contacting us first. Returns sent without prior authorization may not be accepted.
If your return is approved, we'll provide instructions on where and how to send your item. The appropriate return address will be provided with your return instructions.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your item is damaged, defective, or you received the wrong product, contact us as soon as possible at support@keldren.com.
Please include your order number, a description of the issue, and clear photos of the item and packaging so we can evaluate the issue and make it right.
Non-Returnable Items
Items that have been worn, used, altered, damaged after delivery, or are missing their original packaging may not be eligible for return.
We also cannot accept returns on:
- Personalized or custom-order products
- Gift cards
- Final-sale items, when clearly identified as final sale at the time of purchase
If you're unsure whether your item is eligible, contact us before sending it back.
Exchanges
The fastest way to get a different size, color, or product is to request a return for the item you currently have. Once your return is accepted, you can place a separate order for the replacement item.
European Union — 14-Day Cooling-Off Period
If merchandise is shipped into the European Union, you may have the right to cancel or return your order within 14 days without providing a reason, subject to applicable law.
Returned merchandise must be in the same condition in which it was received, unworn or unused, with its original packaging and proof of purchase.
Refunds
We'll notify you after we've received and inspected your return and let you know whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since we approved your refund, contact us at support@keldren.com.
Return Shipping
Return shipping instructions will be provided after your return request has been reviewed and approved.
Do not ship an item back before receiving return instructions from KELDREN.
Questions?
For questions regarding returns or refunds, contact:
KELDREN Customer Support
support@keldren.com